Founding role
Member Experience Lead
Own onboarding, support, member research, feedback loops, help systems, and the details that make Heeded feel considered from Day 1 through long-term membership.
The work
- 01
Make the first week clear, calm, and honest.
- 02
Build support and help that answer real questions.
- 03
Close the loop between member friction and product change.
- 04
Protect privacy, dignity, and the difference between formation and performance.
This is a founding function Heeded expects to hire for. Location, employment terms, compensation, and an application process will be published before formal recruiting begins.